Ruby Reels FAQ

Open the registration form and enter the requested personal and contact information. Account details should be accurate because they may later be checked during identity or payment verification. Registration is available only to players who meet the applicable minimum age requirement.

Use the credentials created during registration on the Ruby Reels login page. The same account can be used on supported desktop and mobile browsers.

Yes. Ruby Reels uses the same account and balance across supported desktop computers, smartphones and tablets. There is no separate mobile account.

Ruby Reels is intended for players aged 18 and over. Additional age restrictions can apply depending on the player’s location.

The catalogue includes pokies, jackpot-style games, Hold and Win titles, instant and crash games, blackjack, roulette, baccarat, live dealer games and interactive casino formats. The available selection can change as games are added or removed.

Yes. The live casino includes formats such as blackjack, roulette, baccarat and other streamed table games. Live games use the same Ruby Reels account and balance as the standard casino lobby.

Tournaments are time-limited events based on selected qualifying games. Each event can have its own scoring rules, active period and participation conditions. Players should check the individual tournament details before joining.

No. Tournament participation normally applies only to the games listed for that event. Playing a title outside the qualifying list may not contribute to tournament progress.

The standard welcome package can provide up to A$5,000 + 200 Free Spins across the first three qualifying deposits.

• First deposit: 100% up to A$2,000 + 100 Free Spins
• Second deposit: 75% up to A$1,000 + 50 Free Spins
• Third deposit: 50% up to A$2,000 + 50 Free Spins

The welcome bonus uses a 40x wagering requirement. The bonus is valid for seven days, and eligible games or maximum bonus-bet conditions can also apply.

Yes. The separate crypto welcome package can reach up to 0.5 BTC + 150 Free Spins across three qualifying deposits.

Ruby Reels can run cashback, reload bonuses, Free Spins, tournament promotions and other scheduled offers. Individual promotions can have different deposit requirements, eligible games, wagering conditions and validity periods.

Ruby Points are used to track progress through the Ruby Reels loyalty programme. Eligible pokies play earns one Ruby Point for every $30 equivalent wagered, while eligible live casino play earns one point for every $120 equivalent wagered.

Eligible bets made with bonus funds count at 50% of the normal Ruby Points earning rate.

The programme progresses through Member, Ruby, Bronze, Silver, Gold, Diamond and Platinum stages, with additional intermediate levels. VIP status is invitation-only.

Weekly cashback increases as players move through eligible loyalty stages. The highest published VIP cashback rate is 8% per week.

Yes. AUD is supported for Australian accounts. Other supported currencies can also be available depending on the account and location.

Available methods can include Visa, Mastercard, e-wallets such as MiFinity and supported digital currencies. The cashier shows the payment options currently available to an individual account.

Supported digital currencies can include Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Tether, XRP, BNB, Cardano and TRON. Availability can vary by account.

The standard minimum deposit is the equivalent of EUR 20. Individual promotions can require a higher qualifying deposit.

The minimum withdrawal for an AUD account is A$30.

Ruby Reels targets withdrawal processing within 72 hours after approval. The final arrival time can depend on the payment method and whether any account checks are still required.

Real-money deposits must be wagered at least three times before withdrawal. Bonus funds can have separate wagering conditions.

The standard withdrawal limits are the equivalent of EUR or USD 7,500 per week and EUR or USD 15,000 per month. Different limits can apply in specific circumstances or account categories.

Verification can be used to confirm that the account belongs to the registered player and that account or payment information is accurate. It may be requested during account use or before a withdrawal is completed.

Ruby Reels can request a passport or another accepted photo ID, proof of residential address and additional documents related to identity or payments when required. The information should match the details registered on the account.

Verification can take up to 30 working days in cases where additional checks or documents are required. Providing clear and accurate information can help avoid unnecessary delays.

Support can assist with account access, bonuses, payments, verification and technical issues. The Help area can also be used for general information about account features and site rules.

Ruby Reels is operated by Novatrix SRL, company No. 3-102-893958, registered in Costa Rica.

Ruby Reels operates under gaming licence No. 0000002 issued by the Tobique Gaming Commission.

Account controls can include deposit limits, loss limits and wager limits. Players can also use cooling-off periods and self-exclusion when they need a longer break from gambling.

Cooling-off options can range from one week to six months. Self-exclusion can run from six months to an indefinite period.