Ruby Reels Privacy Policy

1. Information We Collect

The type of personal information collected depends on how you interact with Ruby Reels. Information can be provided directly by you, generated through your use of the Website or received from payment, verification and technical service providers.

2. How Personal Information Is Used

Personal information is processed only where there is a legitimate operational, contractual, security, compliance or legal reason to do so.

• create and administer Player Accounts;
• confirm age, identity and account ownership;
• process deposits, withdrawals and refunds;
• provide access to casino games, live games and tournaments;
• manage bonuses, promotions and Ruby Points;
• respond to support requests and account enquiries;
• detect fraud, bonus abuse, duplicate accounts and prohibited activity;
• protect the Website, accounts and payment systems from misuse;
• meet regulatory, legal and compliance obligations;
• maintain records of gaming, payment and account activity;
• resolve disputes and investigate complaints;
• improve technical performance and reliability.

3. Account Verification and KYC

Ruby Reels may request identity and address documents when necessary to confirm that a Player Account belongs to the registered user and that the player satisfies applicable age, payment and account requirements.

Verification information can include a government-issued photo ID, proof of current residential address, proof of payment ownership and additional information reasonably required to complete a review.

An account or withdrawal may remain restricted while requested verification is incomplete. Information provided for KYC can also be used to identify duplicate accounts, payment irregularities, underage use or suspected fraudulent activity.

4. Payments and Financial Information

Payments can involve banks, card networks, e-wallets, cryptocurrency processors and other payment providers. These companies may receive the information required to authorise, process, verify or investigate a transaction.

Ruby Reels does not need to hold every piece of financial information used by an external payment provider. Some payment details may be entered directly into systems operated by the relevant payment service.

Transaction records can be retained where required for payment reconciliation, withdrawal processing, fraud prevention, dispute handling and compliance purposes.

5. Sharing Personal Information

Ruby Reels does not needlessly disclose player information. Personal data can be shared when this is necessary for the operation, security or legal administration of the Website.

Recipients can include:

• game providers;
• payment processors and financial institutions;
• identity and age-verification providers;
• fraud prevention and security providers;
• hosting, infrastructure and technical service providers;
• professional advisers where required;
• regulatory, law-enforcement or other competent authorities where disclosure is required or permitted by law;
• dispute-resolution bodies where necessary to handle a complaint or claim.

Third-party providers can process information under their own privacy policies when acting independently from Ruby Reels.

6. Cookies and Technical Data

Ruby Reels may use cookies and similar technologies to keep sessions active, remember account preferences, support login functionality, maintain security and understand how the Website is used.

Some cookies are required for essential Website functions, while others may support analytics, performance or preference settings.

Browser settings can be used to control certain cookies. Disabling essential cookies can prevent some Website functions from operating correctly.

7. Security

Ruby Reels uses reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, alteration, disclosure or misuse.

No online system can provide an absolute guarantee of security. Players are also responsible for protecting their login credentials and should not share account passwords or allow another person to use their Player Account.

8. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or for another legitimate purpose connected with account administration, payments, legal obligations, fraud prevention, complaints or regulatory requirements.

Closing a Player Account does not necessarily mean that all information is deleted immediately. Certain transaction, verification, gaming and compliance records may need to be retained after account closure where required for legal, security or record-keeping reasons.

9. International Processing

Ruby Reels works with service providers that may operate from different countries. Personal information can therefore be processed outside the country in which a player is located.

Where applicable law requires specific safeguards for international transfers, reasonable measures may be used to protect the information being transferred.

10. Your Privacy Rights

Depending on the laws that apply to you, you may have rights concerning personal information held by Ruby Reels.

• request access to personal information held about you;
• ask for inaccurate information to be corrected;
• request deletion where there is no continuing lawful or operational reason to retain the information;
• request restriction of certain processing where applicable;
• object to certain processing where applicable;
• withdraw consent where processing depends on consent;
• request information about how your data is used or shared.

Some requests can be limited where information must be retained for legal, regulatory, security, payment or fraud-prevention purposes.

Privacy-related requests can be sent to [email protected]. Ruby Reels may need to verify the identity of the person making the request before providing or changing account information.

11. Marketing and Promotional Communications

Where permitted, Ruby Reels may use registered contact details to provide account-related information or promotional communications.

Players can request that promotional communications stop. Administrative, security, verification or transaction-related messages may still be sent where they are necessary for operation of the Player Account.

13. Third-Party Websites

The Website may contain links to external websites or services. Ruby Reels does not control the privacy practices of independent third parties.

Players should review the privacy policy of any external service before submitting personal information to it.

14. Changes to This Privacy Policy

This Privacy Policy may be updated when business practices, Website features, regulatory requirements or data-processing arrangements change.

Players should review the current version of this page periodically. Continued use of the Website after an update may be subject to the revised policy where permitted by applicable law.