Responsible Gaming at Ruby Reels
Gambling should be treated as entertainment, not as a source of income or a way to recover debts. Keeping track of both time and money can help prevent gambling from becoming difficult to control.
Keeping gambling in perspective
Online casino games are commonly used for entertainment, but gambling can become a problem when spending, time or behaviour becomes difficult to control. Before playing, it is important to decide how much time and money can comfortably be spent and to stay within those limits.
Gambling should never be considered a reliable source of income. Trying to win back previous losses or using gambling as a way to deal with debt can increase financial and personal harm.
Spending more than planned, hiding gambling activity, chasing losses or allowing gambling to interfere with normal routines can be signs that stronger limits or a break are needed.
Assistance for problem gaming
If gambling begins to affect finances, work, relationships or everyday routines, taking action early can help. Ruby Reels provides account controls that can restrict gambling activity, while independent organisations can offer additional support.
- Set personal limits before gambling starts to feel difficult to manage.
- Use a cooling-off period when a temporary break is needed.
- Use self-exclusion when a longer or indefinite break is more appropriate.
- Speak with an independent gambling support organisation.
- Avoid increasing limits simply to continue gambling after losses.
Personal limits
Personal limits are designed to place clear boundaries on account activity. A reduction can take effect immediately. An increase can require additional confirmation and may only become available after the existing limit of the same type has expired, helping to reduce impulsive changes.
Deposit Limit
A deposit limit can be set for a day, week or month. Because cryptocurrency payments are decentralised, deposit limits cannot always prevent a crypto transaction from being processed. Other payment methods and account controls can be used when stricter deposit restrictions are required.
Loss Limit
A loss limit places a maximum amount on casino losses over a selected period. Limits can be set for a day, a week or a month.
Wager Limit
A wager limit restricts the total amount that can be wagered during a chosen period. It can be applied on a daily, weekly or monthly basis.
Cooling-Off Period
A cooling-off period temporarily restricts account activity for a selected time. Available periods are one week, one month, three months or six months. The restriction is applied immediately.
What happens during a cooling-off period?
While cooling-off is active, fiat currency deposits are disabled and the account is excluded from promotional offers. Remaining funds can still be withdrawn.
Because of the technical nature of cryptocurrency payments, some crypto deposits may still be processed even while cooling-off is active. Once the selected period ends, the account is automatically reactivated.
Self-exclusion
Self-exclusion is intended for situations where a longer break from gambling is needed. Available periods include six months, nine months, one year or an indefinite exclusion.
What happens after self-exclusion is activated?
The player account is disabled immediately for the selected period and promotional offers are no longer available. Fiat deposits cannot be made while self-exclusion is active.
Remaining balances can still be withdrawn in accordance with account and withdrawal requirements. Cryptocurrency transactions can behave differently because of their technical structure, and successfully processed funds can still require manual withdrawal handling.
Self-exclusion does not remove any verification requirement that may be necessary before funds can be processed.
External help
Independent organisations can provide confidential information and support for people affected by gambling problems. They can also help family members or others who are concerned about someone’s gambling behaviour.
Gamblers Anonymous
A peer-support organisation for people who want help with compulsive gambling and recovery.
Visit websiteGamCare
An independent organisation providing information, advice and support related to gambling harm.
Visit websiteGambling Therapy
A service offering information and practical support for people affected by problem gambling.
Visit websiteProtection of minors
Ruby Reels is intended only for players aged 18 and over. Identity documents can be requested when age or account ownership needs to be confirmed, and access can be denied when the minimum legal age requirement is not met.
Parents and guardians should take reasonable steps to prevent minors from accessing gambling websites. Shared devices should be protected with suitable account controls, passwords or filtering tools where appropriate.
Children should not have access to payment details, saved passwords or gambling accounts belonging to an adult.
Simple steps for safer play
- Decide on a spending limit before starting.
- Keep track of the amount of time spent gambling.
- Do not borrow money in order to gamble.
- Do not gamble with money needed for everyday expenses.
- Avoid trying to recover previous losses.
- Take regular breaks from play.
- Use account limits before gambling becomes difficult to control.
- Consider cooling-off or self-exclusion when a longer break is needed.
Need to manage your account?
Use your Ruby Reels account to review available account controls or take action if you need to reduce or stop your gambling activity.
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